FAQs
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Shipping
Do you offer free shipping?
Yes, all orders above 80 zł have free shipping.
How long does it take to receive my order?
Normal processing time: 1 business day
Expected delivery time: 2-3 business days
Do you ship internationally?
We will be opening up shipping internationally very soon, but for now we only ship to within Poland.
Product
Is the tallow balm suitable for all skin types?
Yes, it's designed for all skin types, offering compatibility with the skin's natural lipid profile. However, it's recommended to patch-test on a small area first, especially for individuals with sensitive skin.
Can the tallow balm be used on the face and body?
Absolutely, it's versatile and can be used on both the face and body to address various skin concerns. Apply a small amount and massage gently into the skin.
Is it safe for babies?
Yes, it's safe for babies and children, but we do recommend “patch testing” with a small amount of the balm to ensure a good results before using regularly.
Does your tallow balm have a strong odour?
The balm is made from natural ingredients, and while it may have a mild natural scent due to its tallow base, it is not overpowering. The tallow is triple filtered and distilled to the highest level of purity.
Can tallow balm be used alongside other skincare products?
Yes, it can be integrated into your existing skincare routine. Apply it after serums and before sunscreen during the day or as the final step in your evening routine.
How do I use tallow balm?
Apply a tiny amount of our balm to clean skin as needed, especially when dry.
For best results, apply to warm, moist skin after showering or washing.
Our formula is highly concentrated, requiring only a small quantity. A standard 60ml (2oz) jar can last several months with daily use.
Ingredients
Where is your tallow sourced from?
Our tallow is sourced from independent Polish ranchers. It is triple filtered, to minimize beefy odour while preserving key nutrients.
Returns
Can I return an item or get a refund?
Yes, all our products come with a satisfaction guarantee: if you're not 100% satisfied with the product or something is wrong or broken please get in touch and we will make it right with a replacement or refund. That's a promise!
Return/refund requests must be initiated within 30 days of receiving an order.
Subscriptions
How do I manage my subscription?
Please click here to access your customer portal for subscription.